1. Introduction
Le Waldorf Residence ("we," "our," or "Waldorf") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
Le Waldorf is located in Côte Saint-Luc, Quebec, and we comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25).
2. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a contact form or tour request
- Call or email us with inquiries
- Subscribe to our newsletter or updates
- Complete a residency application
- Interact with our staff
This information may include:
- Name
- Email address
- Phone number
- Address
- Preferred contact method
- Information about care needs or preferences
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Geographic location (city/region level)
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.
3. Cookies and Tracking Technologies
We use the information we collect for the following purposes:
- To respond to your inquiries and provide information about our services
- To schedule and coordinate tours of our residence
- To process residency applications and assess care needs
- To communicate with you about our services, events, and updates
- To improve our website and user experience
- To comply with legal obligations and protect our rights
- To send marketing communications (with your consent, where required)
4. Legal Basis for Processing (Quebec Residents)
Under Quebec's privacy laws, we process your personal information based on:
- Consent: When you provide information voluntarily through forms or communications
- Legitimate interest: To operate our business, respond to inquiries, and improve our services
- Legal obligations: To comply with applicable laws and regulations
- Contractual necessity: To fulfill residency agreements and provide care services
